Returns & Exchanges
At VINEVIDA, we stand by the purity and quality of our essential oils and beauty products. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused or gently used products in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing